Legal & Policies
Last reviewed: 9 October 2026 · 1st Step Consulting Ltd trading as Immigration Visa Expert
Our policies explain how we operate, protect your data, handle fees and complaints, and set out the terms for our professional services and training courses. Select a page below for its full wording.
Privacy Policy
How Immigration Visa Expert collects, uses, shares and protects personal data, and how to exercise your rights under UK data protection law.
Cookies Policy
Find out how Immigration Visa Expert uses cookies and similar technologies, your consent choices and how to manage cookie preferences.
100% No Win No Fee Terms & Conditions
Read the eligibility, scope, exclusions and conditional professional-fee refund terms for selected Immigration Visa Expert No Win No Fee cases.
Website Terms of Use & Legal Disclaimer
Terms governing use of the Immigration Visa Expert website, including information disclaimers, intellectual property and applicable limitations.
Complaints Handling Procedure
How to raise a complaint with Immigration Visa Expert, how it is investigated, and information about independent IAA complaints.
Company & IAA Regulatory Information
Company registration details, immigration advice regulation, professional standards and important service disclosures for Immigration Visa Expert.
Client Engagement & Cancellation Terms
General client engagement terms, scope, payment arrangements, statutory cancellation rights and professional obligations.
Professional Fees, Payments & Refunds
Understand Immigration Visa Expert professional charges, payment arrangements, client money, refund rights and the conditional No Win No Fee offer.
Training Course Terms & Conditions
Terms for IAA exam-preparation training, instructor-led courses, weekend courses, one-day training and MCQ practice subscriptions.
Accessibility Statement
Our commitment to accessible website content and services, how to request assistance and report an accessibility issue.
Copyright & Intellectual Property Notice
Rights, permissions and restrictions for Immigration Visa Expert website content, training resources, branding and course materials.